hokypay Privacy Policy
This page describes what we collect when you use hokypay and how we keep that data protected. We understand that your privacy matters, and we take seriously the responsibility of handling your personal information securely. When you create an account on hokypay, download our Android app, or access our platform via iOS Safari, you share details with us — your email, payment methods, betting history, and location — and we explain here exactly how we use and safeguard those details.
We collect only the information we need to operate our sportsbook, live-dealer tables, slot games, and esports markets. Your data is encrypted during transmission and storage, and we never sell it to third parties. Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate.
If you have questions about how hokypay handles your data, or if you wish to access, correct, or delete your information, contact our support team. We respond to privacy requests within a reasonable timeframe and work with you to resolve any concerns.
What Data We Collect on hokypay
We collect information you provide directly when you create your hokypay account. This includes your name, email address, phone number, date of birth, and residential address. We also collect identity documents during KYC (Know Your Customer) verification — typically a government-issued ID and proof of address. This verification protects both you and hokypay by ensuring accounts are genuine and preventing fraud.
When you make a deposit on hokypay, we collect payment information. We do not store your full credit card number or bank account number on our servers; instead, we receive encrypted payment confirmations from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). We record only the last four digits of your card or account for your transaction history.
We collect information about your activity on hokypay. This includes your bets, game plays, deposits, withdrawals, login times, and the device you use to access our platform (Android phone, iOS device, or desktop). We also collect your IP address and general location data (city-level, not street-level) to comply with jurisdiction restrictions and fraud prevention.
If you contact our support team, we collect your messages and any attachments you provide. We use this information to resolve your issue and improve our support process. If you use push notifications on hokypay's Android app, we collect notification preferences and interaction data (which notifications you open or dismiss).
We collect only data necessary to operate hokypay
We do not collect health data, biometric data, or sensitive personal information beyond what is required for account verification and payment processing. Any data we collect serves a specific operational or legal purpose.
How We Use Your Data on hokypay
We use your personal information to create and manage your hokypay account. Your name, email, and phone number are used to identify you, send account notifications, and contact you if we detect unauthorized access or suspicious activity. We verify your identity through KYC to comply with anti-money laundering (AML) regulations and prevent fraud.
We use your payment information to process deposits and withdrawals. When you request a withdrawal from hokypay, we verify that the account requesting the withdrawal matches your identity and that funds are legitimate. Your payment method is linked to your account so you can reuse it for future transactions without entering details again.
We analyze your activity on hokypay to improve our service. We look at aggregate data (patterns across many users) to understand which sports, games, and payment methods are popular, and we use this information to optimize our platform. We also use activity data to detect fraud — unusual patterns like rapid bets from different locations or attempted access from unauthorized IPs trigger our fraud detection system.
We use your location data to enforce jurisdiction restrictions. If you access hokypay from a jurisdiction where our services are prohibited by local law, we may restrict or terminate your access. We also use location data to comply with regional regulations and to prevent account access from restricted territories.
Third-Party Processors and Data Sharing on hokypay
We share your data with payment processors to complete deposits and withdrawals. These processors (the banks and e-wallet companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment) receive encrypted payment confirmations but do not receive your full account details or betting history. Our payment processors are contractually obligated to keep your information confidential and secure.
We may share your information with regulatory authorities and law enforcement if required by law or court order. We comply with legal requests from government agencies investigating fraud, money laundering, or other crimes. We will notify you of such requests unless we are legally prohibited from doing so.
We do not sell your personal data to marketing companies, data brokers, or third-party advertisers. We do not rent your email address or contact information. Our third-party relationships are limited to service providers who help us operate hokypay — payment processors, cloud hosting providers, customer support platforms, and security vendors. These vendors are contractually bound to use your data only to provide services to hokypay.
- KYC verification
- Know Your Customer process where we verify your identity and address using documents like a national ID or passport.
- AML compliance
- Anti-Money Laundering — regulatory requirement to prevent financial crimes by verifying customer identities and monitoring transactions.
- Fraud detection
- System that identifies suspicious patterns in account activity to protect you and hokypay from unauthorized access or money laundering.
- Encrypted data
- Information converted into a code that only hokypay and authorized parties can decode, protecting it during transmission and storage.
Data Security and Storage on hokypay
We protect your data using industry-standard encryption and security practices. All data transmitted between your phone and hokypay's servers uses SSL/TLS encryption, the same technology banks use to protect financial transactions. Your password is hashed (converted into a one-way code) and never stored in plain text, meaning even hokypay staff cannot read your password.
We store your account data on secure servers with multiple layers of protection. Our servers are physically located in data centers with restricted access, backup power systems, and fire suppression. We monitor our servers continuously for unauthorized access attempts and malware. If we detect a security incident, we investigate immediately and notify affected users.
Your data may be stored on servers outside your jurisdiction. We operate globally, and our cloud hosting providers may store your information in different countries. However, we maintain the same security and privacy protections regardless of server location. We comply with data protection laws in every jurisdiction where we store user data.
We retain your data only as long as necessary to operate hokypay and comply with legal requirements. Your account information is retained for at least six years to satisfy AML and tax regulations. If you close your hokypay account, we retain your transaction history for regulatory purposes but delete personal details like phone number and address after a reasonable period, unless we are legally required to retain them longer.
Cookies and Tracking on hokypay
We use cookies when you access hokypay through a browser (iOS Safari or desktop). Cookies are small files stored on your device that help us recognize you when you log in, remember your preferences (like language and odds format), and protect your session. Session cookies expire when you close your browser; persistent cookies remain on your device until they expire or you delete them.
We use analytics cookies to understand how users interact with hokypay. These cookies tell us which features are popular, which pages users visit, and how long they stay on each page. We use this information to improve our interface and fix bugs. Analytics data is anonymized — we see trends and patterns, not individual user behavior.
If you access hokypay on Android, our app may collect analytics data through our mobile analytics vendor. This includes app crash reports, feature usage, and performance metrics. You can disable app analytics in your device settings, though this may limit our ability to diagnose technical issues affecting your experience.
Your Rights on hokypay
You have the right to access your personal data held by hokypay. You can download your account information, betting history, and transaction records through your account settings, or contact our support team to request your data in a portable format.
You have the right to correct inaccurate information. If your name, email, address, or other details are wrong on hokypay, you can update them through your account settings or ask our support team to correct them.
You have the right to request deletion of your account and data. If you close your hokypay account, we delete your personal information after a reasonable period, unless we are legally required to retain it for AML, tax, or fraud investigation purposes. We will notify you of any data we must retain and why.
You have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe hokypay has violated your privacy rights. We cooperate fully with privacy investigations and work to resolve complaints quickly.
Contact Us About Privacy
If you have questions about how hokypay uses your data, or if you wish to exercise your privacy rights, contact our support team through the in-app help section or our website. We respond to privacy requests within a reasonable timeframe, typically within 10 business days. For complex requests, we may need additional time and will notify you of any delays.
If you are accessing hokypay from Jakarta, Surabaya, Bandung, or Medan and have privacy concerns, you can also contact the relevant data protection authority in your region. We comply with local privacy laws in every jurisdiction where we operate.